Returns & Exchanges
At Mainline Materials, we strive to ensure your project stays on track by offering a straightforward return policy for all unused and undamaged items. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Shipment
Securely pack the materials in their original packaging, ensuring all components and documentation are included to prevent damage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at an authorized carrier location, or schedule a freight pickup for oversized industrial materials.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing